2.1.2 Create an account with Google sign-in

To use this sign in method, you must have a registered Gmail account.

1.  Tap on the [Sign in with Google] button on the login page.
2.  Input your Gmail address and password on the Google authentication screen.
3.  On the Google permission screen, tap on the [Allow] button.  

2.1.3 Create an account with Apple sign-in (iOS devices only)

To use this sign-in method, you must have a registered Apple ID.

1.  Tap on the [Sign-in with Apple] button on the login page.
2.  If required, provide your Apple ID and password to the Apple authentication screen.

2.2 Privacy Policy and Terms and Conditions

After creating an account you will be redirected to the privacy policy page.  Please proceed with the following:

1.  Our application does not allow users under 16 years old to access the content. To confirm that you are over 16 years of age, check the applicable checkbox.
2.  Tap on the icon to access our privacy policy. Please read carefully the content before closing the page. If you agree with our privacy policy, check the related checkbox.

Please note that the checkbox will not be clickable until you open the privacy policy link.

3.  Tap on the icon to access our Terms and Conditions. Please read the content carefully before closing the page. If you agree with our terms and conditions, check the related checkbox.

1.  Please note that the checkbox will not be clickable until you open the Terms and Conditions link.

4.  If you would like to subscribe to emails (newsletters, announcements and email notifications), you can do so by tapping on the related checkbox.  

1.  Note that you can change your email notification settings from your user profile at any time.

5.  Tap the [Approve] button to proceed.  If you would prefer to not continue the registration process instead, tap the [Deny and exit] button.

2.2.1 Updates to the Privacy Policy or Terms and Conditions

If we publish a new version of our Privacy Policy or of our Terms and Conditions, you will be presented with a similar screen informing you of the changes.  

Please review the changes carefully before confirming that you agree with the updated version of the documents.

2.3 Log in / Log out

Fans can log in via Google sign-in, Apple sign-in, or email address.  

To log in using a personal email, the email must have been registered with the Kelly SIMONZ Official Fan Club application first.

2.3.1 Sign in with Google:

1. Open the app.
2. Tap the “Sign in with Google” button.
3. Proceed with the Google sign in flow.

2.3.2 Sign in with Apple (only on IOS):

1. Open the app.
2. Tap the “Sign in with Apple” button.
3. Proceed with the Apple sign in flow.

2.3.3 Sign in with your email address and password:

1. Enter your email address and password from the main login screen.
2. Tap the Login button.

2.4 Log out

To log out of the application:

1.  Tap the menu icon  in the upper left-hand corner of your screen.
2.  Tap Logout

2.5 Password Change

If you created your account with the email address and password sign in method , you can change your password directly from the app.

2.5.1 Change your password in the app:

1.  Open the navigation menu by tapping on the hamburger icon   in the upper left-hand corner of your screen.
2.  Tap on Profile.
3.  Input your new password and the same password in the confirmation field.
4.  Tap on Change the password.

2.5.2 Change your password before signing in:

1. From the home page, tap on the forgot password? link.
2. Enter your email address then tap on submit.
3. A link to reset your password will be sent to your inbox.

3 Application Features

3.1 Change the language

The app is currently available in Japanese, English, and French.  To change the language:

1. Tap the  icon at the top of the screen.
2. Choose your desired language.     

3.2 Notifications 

Notifications may be sent when Kelly:

• Starts a live stream
• Makes a new post
• Creates a new event
• Sends out a direct announcement

To view the past notifications tap the  icon to view new and old notifications.  

Tapping on a live stream notification will  send you to the Live Streams page automatically. Tapping on any other notifications on this page will show you the message sent.

In-app notifications expire three days after you receive them, and at that point are automatically deleted.

If you have allowed notifications via your device’s notification settings, you’ll also get these notifications as push notifications directly on your phone.

3.3 Landing Page

The landing page  gives a glimpse of all the content you can see in the app. This page always shows the newest and most relevant content from the News, Live Streams and Events.  

You can tap on different items to view their details, or you can navigate directly to the relevant section of the app by tapping See More.

3.4 Live Streams

From the navigation bar at the bottom of your screen, tap on the  icon.

From this page, you can view publicly available live streams from Kelly SIMONZ’s YouTube channel.

3.5 News

Stay up to date with posts from Kelly by checking out the newsfeed.

The newsfeed is a convenient collection of:

1. Posts on Kelly’s Facebook page
2. Exclusive posts Kelly makes from within the app that aren’t accessible anywhere else online

To access the newsfeed tap on the  icon in the navigation bar at the bottom of your screen (the News tab will open automatically).

3.5.1 Report a post

If you think that a post is harmful, misleading or inappropriate, you can report it.

1. Open the post you want to submit the report for and tap on the exclamation mark icon at the top right of the post.
2. Write the reason for which you would like to report this post. Please provide as many details as possible.
3. Tap on submit to send the report.  

3.6 Events 

The Events tab is where you can see Kelly’s events and all of their details in one place.

To see a list of events:

1. From the navigation bar at the bottom of your screen, tap on the  icon.
2. From there, tap on the Events tab.

3.6.1 Viewing and filtering for upcoming events

The Events tab shows the list of all events in the current year by default. You can also filter for events that occurred in previous or future years and/or months.

To filter for events by month and/or year:

1. Tap on the dropdown menu and choose a year.
2. Tap on a month to view the events from that month.

To view all events from the current year:

1. Tap on See all events.

3.6.2 Viewing Event details

To view an Event’s details, tap that Event.  

Here you can see the date, time, description, location, and access ticket information related to that event.

3.6.3 Location details

When you tap on an Event’s location map, the app will allow you to view the location in Google Maps. iOS users will also have the possibility to open the map in Apple Maps.

3.6.4 Ticket information

If Kelly has added ticket information, or another external link, you can access those details by tapping on the See Ticket Info button.

3.7 Gallery

The Gallery tab  contains three different sections, Photos, Wallpapers, and Videos.  

The Photos and Videos sections are collections of images and videos (respectively) attached to News posts and Events.  You won’t be able to download media from the Photos and Videos sections, but you can view them as much as you’d like from within the app.

3.7.1 Viewing images

To view a photo or wallpaper in more detail, tap on it.  

• Double tap, or pinch to zoom in and out.
• Swipe left and right to view the other images in that section of the Gallery.

3.7.2 Watching videos

To start watching a video:

1. Tap on the icon  in the bottom navigation bar then on the Gallery tab
2. Tap on Videos to go to the videos section of the gallery
3. Tap on the video you want to watch

4. Tap the full screen icon  to view the video in full screen mode.

1. To exit full screen mode, tap the icon, or swipe up or down on the player.

5. Tap the button in the upper-left hand corner of the screen to close the video.

3.7.3 Wallpapers

The Wallpapers section contains special, high-quality images that Kelly uploads.  You can download these images to your phone by tapping on the  icon.

1. Tap on the Gallery tab under the explore icon .
2. Tap on the Wallpapers tab to open this section of the gallery.
3. Tap on the image that you would like to download.
4. Tap the  icon to begin the download.

3.8 Kelly SIMONZ’s Profile 

The profile  is where you can get to know Kelly SIMONZ and read about what he is up to in a longer-form style page.  Kelly may make changes to this page from time to time, so don’t forget to check back in if it’s been a while!

To access the Profile tap on the  icon in the navigation bar at the bottom of your screen

From this page, you can also quickly access all of Kelly’s social media platforms by tapping on the  icon, and then tapping on the social media of your choice.

3.9 Navigation Menu 

The navigation menu contains three options.

1.  Profile: Manage your account settings
2. About: Contains application information, our Privacy Policy, our Terms and Conditions and our support email.
3.  Logout: Logs you out of your account and sends you back to the login page.

3.10 Profile / Account Details

In the Profile / Account Details page you can:

• View your account information
• Delete your account
• Enable or disable email notifications from the app

3.11 Subscribe or Unsubscribe to Email Notifications

You can subscribe or unsubscribe to the newsletters, event information, and various messages sent to you via email.

To subscribe to or unsubscribe from email notifications in the app:

1. Open the navigation menu by tapping on the hamburger icon   in the upper left-hand corner of your screen.
2. Tap on Profile.
3. Scroll down to the bottom of the page and toggle the Emails notifications switch on or off depending on your preference.

To unsubscribe from email notifications from an email:

1. You can unsubscribe from emails by tapping or clicking on the unsubscribe link present in any newsletter sent by our service.

Troubleshooting missing email notifications

If you have subscribed to email notifications but did not receive any communication, please check your spam or junk mail.  To receive future notifications, we recommend marking the emails as “not Spam”, which should allow you to receive future notifications as intended.

If you created your account via the Email/Password method, you will need to confirm your address before you can receive email notifications, regardless of whether or not your subscription settings are on.

•  If you did not receive a confirmation email, you can resent the email by tapping on the [Resend] button from the Profile / Account Details section of the app.
•  If you see the message “To have access to the full extent of the app’s features please confirm your email address” in the Email verification section of your Profile / Account Details, but you have already confirmed your email address by tapping or clicking on the link in the confirmation email, you can remove it by tapping [Reload] to refresh the page.

3.12 Delete your account

You can decide to delete your account at any time.

To delete your account:

1. Open the navigation menu by tapping on the hamburger icon   in the upper left-hand corner of your screen.
2. Tap on Profile.
3. Tap on Delete Account
4. Confirm that you would like to delete your account by checking the checkbox
5. Tap on Delete Account

3.13 About / Contact us

You can access the current Privacy Policy, Terms and Conditions, Licenses in the About section of the app.

If you have any questions related to the application, its content, or if you are facing an issue, you can also contact our support email address by using the link on this page.

To open the About page:

1. Open the navigation menu by tapping on the hamburger icon   in the upper left-hand corner of your screen.
2. Tap on About

1. Tap on the Privacy Policy link to read the current version of this document
2. Tap on the Terms and Conditions link to read the current version of this document
3. Tap on the Show License link to consult the licenses of the packages used by the application
4. Tap on the Contact Us link to send an email to support.

3.14 Update screen 

In order to continually improve user experience, we will regularly publish new updates for the application. We always prioritize security as well as continually offering new functionalities.

When a new update is available, a pop up window will appear in the app prompting you to download the latest version. Most of the time, you will also have the possibility to postpone the update.

However, some updates will include security improvements and will be mandatory to perform before continuing to use our application.  Thank you for your understanding.